IMG Code of Excellence

IMG is an invitation only organization, to enter IMG motorcoach companies must  have and maintain a proven service record and share in the collective ideals of:

• Excellence in operating standards including: maintenance, driver education and safety.
• Customer service excellence from point of sale to delivery of product.
• Support of the on road IMG network as needed to provide seamless customer product delivery.

IMG companies proudly operate to a Code of Excellence, that sets IMG companies apart:

• IMG companies exhibit the highest level of professionalism, quality, safety and service to our customers, travel partners, other IMG member companies and to our industry.
• IMG companies continue to preserve a long and sustained history of excellence and industry leadership.
• IMG companies guarantee their willingness and responsibility to assist and support fellow IMG companies.
• IMG companies demonstrate their desire to continually advance IMG as the leading group of motorcoach operators in North America.

All IMG companies must have:

• Maintenance facilities with a 24 hour a day, 7 days a week, on call mechanic and dispatch contact - offering complete customer assurance and network support.
• A fleet of vehicles that complies with all state/provincial and federal regulations and licenses.
• Maintain the highest Department of Transportation rating of "satisfactory" and comply with all government mandated safety regulations and thresholds.
• Have $5 million or more in liability insurance.